Facilities Helpdesk Apprentice - Denton, Manchester

At Partou, we believe in creating environments where children can thrive—and that starts with ensuring our nurseries run smoothly. We’re looking for a Facilities Helpdesk Apprentice to support our team in managing maintenance requests, coordinating repairs, and keeping our facilities in top condition. This is a fantastic opportunity to develop hands-on experience in facilities management while gaining an industry-recognised Customer Service Practitioner Level 2 qualification.

Why This Role Matters

As a Facilities Helpdesk Apprentice, you’ll be the first point of contact for facilities-related queries, ensuring issues are logged, tracked, and resolved efficiently. Your work will help create safe, well-maintained spaces where children and staff can focus on what really matters.

What You’ll Do

• Respond to facilities helpdesk tickets, emails, and calls, using the Fresh Desk ticketing system.
• Log, track, and prioritise maintenance and repair requests.
• Coordinate with service providers and contractors to ensure timely resolution of issues.
• Assist in scheduling routine maintenance and inspections.
• Maintain accurate records of facilities requests and resolutions.
• Support health and safety compliance by reporting potential hazards.
• Provide guidance to staff on facilities-related policies and procedures.
• Get involved in facilities projects under the guidance of senior team members.

What Success Looks Like

Success in this role means responding to helpdesk requests quickly and efficiently, ensuring maintenance issues are logged and addressed on time. You’ll develop strong organisational skills, build positive relationships with colleagues and contractors, and gain valuable experience in facilities management. Your ability to stay proactive and adaptable will help keep our nurseries running smoothly.

What You’ll Bring

• A keen interest in facilities management and building operations.
• Strong organisational skills with attention to detail.
• A proactive, flexible approach to changing business needs.
• Good communication skills, both verbal and written.
• A reliable, punctual, and positive attitude.
• A commitment to completing the Customer Service Practitioner Level 2 apprenticeship qualification.

Why Join Us?

This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification. At Partou, we’ll support your learning and development, giving you the skills you need to build a successful career in facilities management.

If this sounds like the right opportunity for you, we’d love to hear from you. Apply today!

NSC

This role is subject to an enhanced DBS check  

We are committed to equal opportunities and welcome applications from all sections of the community

Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.