£27500.00 - £29000.00 Per Annum
Permanent
Denton
Head Office
Nursery Support Centre
Location: Denton
Hours: Full-time, 37.5 hours per week
Organisation: Partou UK
Salary: Competitive + benefits
Partou UK is on an exciting growth journey. Formed through the merger of Just Childcare (acquired in 2021) and All About Children (acquired in 2022), we’re set to become one of the largest childcare providers in the UK.
We’re part of the global Partou group — a leading childcare provider with over 1,000 nurseries worldwide, supporting 75,000+ children and employing 11,000+ passionate team members. As we continue to grow our UK presence through new locations, acquisitions and innovation, we’re investing heavily in our people, our systems and our future.
This is a fantastic time to join us and play a key role in shaping the future of our IT services across the UK.
As our IT Support Technician, you’ll be part of a small but dynamic IT team providing first-line support to nurseries and central support colleagues via our helpdesk. You’ll also help maintain and improve our IT infrastructure, support project delivery, and ensure our systems run smoothly and efficiently as we scale.
This is a varied role where no two days are the same — from troubleshooting Wi-Fi issues to installing new equipment, liaising with suppliers, and supporting the rollout of new technologies.
Providing first-line IT support via phone, remote access and occasional site visits
Maintaining reliable Wi-Fi and communications across all nurseries
Setting up and maintaining hardware, software, user accounts, and antivirus
Supporting management information and finance systems
Assisting in IT projects alongside the ICT Director and senior technician
Managing relationships with external suppliers for repairs and maintenance
Keeping accurate asset registers and software licence records
Providing basic user training and creating simple guidance notes
Ensuring compliance with Health & Safety, GDPR and data security policies
Helpdesk tickets resolved within agreed SLAs
Positive feedback from colleagues on IT support
A well-maintained and reliable IT infrastructure
Smooth delivery of IT projects on time and within budget
Strong supplier relationships that add value to the IT estate
We’re looking for someone who’s both technical and personable, with a genuine passion for IT and problem-solving. You’ll be a proactive team player, able to adapt quickly and deliver great service.
You’ll ideally have:
A degree (or equivalent) in a computing-related subject
Previous experience in an IT support environment
Knowledge of Microsoft operating systems, Office, Exchange and networking protocols
Understanding of VPN, Terminal Services, SQL Server and legacy systems
Experience with multi-site telecoms and managing 3rd party suppliers
Strong troubleshooting, communication and project delivery skills
A full driving licence and willingness to travel occasionally
Be part of a growing organisation with ambitious plans
Make a real impact on how our IT systems support thousands of staff and children
Join a supportive, friendly team who value your development and ideas
?? Apply now to join us on our exciting journey and help build the future of IT at Partou UK.
#Andrew
This role is subject to an enhanced DBS check
We are committed to equal opportunities and welcome applications from all sections of the community
Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.