People Help Desk Assistant - Denton

People Helpdesk 

• Produce offer letters, contracts of employment and contract changes, as required including absence/maternity/paternity letters and file accordingly.   

• Act as the first point of contact for 1st line people and culture related queries, providing quality and timely information to employees and managers via our case management system(Freshdesk)/email/telephone on relevant procedures and policies such as maternity, paternity, annual leave, sickness, absence management etc (this list is not exclusive). 

• Deliver the employee exit and offboarding process.  

• Ensure that all paper scanning is carried out in a timely manner and is stored correctly in accordance with GDPR legislation. 

• Ensure that the organisations mandated on-boarding compliance requirements are fully adhered to. 

• Ensure that full up to-date job descriptions for all roles are in place with a recorded regular annual review process. 

• Complete monthly and as required, MI reporting stats on all key people and culture related activities in a timebound manner, sharing suggested best practice improvement ideas where necessary. 

• Ensuring that you meet the statutory responsibilities with regard to safeguarding, health and safety, equality and diversity in the workplace and other relevant employment legislation. 

• Participation and active involvement in ad-hoc people & culture related projects. 

Experience & Personal Attributes Required

• Quantifiable administration experience preferably gained in a shared services environment.   

• Excellent IT skills in (e.g.) Microsoft Excel, Outlook, PowerPoint, Word and familiarity with using a HR/Payroll System (Dayforce, Oracle, etc) alongside a Case Management system (Freshdesk) and able to demonstrate knowledge and application to various work systems, equipment, business processes and documentation. 

• Flexible, adaptable and willing to take on a variety of tasks to meet business need. 

• Experience gained of safeguarding requirements in a nursery’s environment. 

• Experience of the end-to-end recruiting, on-boarding and compliance process using online and digital social media options. 

• Awareness of UK employment legislation. 

• Have experience partnering in a high volume, customer focused environment and the ability to advise, guide and influence as needed. 

• Is able to manage own time and workload, juggling conflicting priorities, working effectively under pressure in a fast-paced environment. 

• Are passionate about treating people fairly and respectfully, in line with the desired organisational culture and its values. 

• Good communication (written and oral) techniques used across various forums. 

• Skilled in the production of high-quality reports and written materials.  

• Have a customer service and support excellence mind-set with a strategic focus on exceptional building and maintaining of relationships.