People Help Desk Assistant - Denton

People Help Desk Assistant - Fixed Term Contract  – Partou Nursery Support Centre

Denton, Greater Manchester | Full Time | Fixed Term Contract Till January 2027

37.5 Hours Per week

Salary £26,800 - £27,500 DOE

A Bit About Us

Partou UK is one of the UK's largest and fastest-growing childcare providers, formed through the acquisition of Just Childcare in June 2021 and All About Children in September 2022. Since then, the organisation has continued to grow with clear intent - balancing expansion with a deep commitment to the wellbeing, development and experience of children, families and teams. Our approach to growth is thoughtful and people centred. We recognise that behind every nursery are dedicated teams, trusted relationships with families and unique local communities. As we expand, we invest significantly in high-quality early years practice, professional development and reflective ways of working that support continuous improvement and shared learning across the organisation.

Why The Role Is Important To Us

We truly believe that People Come First; whether that’s a child, parent or an employee in our business. To help us deliver on this promise we have a People & Culture team that strive to deliver an award winning experience to our employees; so they delivery an outstanding service in the role that they do, either at the NSC or in our settings. To do that we need a team of dedicated People Assistant’s to operate our day to day People Experience.

To support with this we are currently undergoing a significant period of change as we begin the transition onto our new HR/Payroll System (Dayforce). This transition will really support us as a Team and Organisation in making sure that our People Come First and you will be supporting our Teammates in the NSC or in our settings as we make this change together.

What You`ll Be Doing

You’ll be part of a shared service team, working independently and together with your Team mates, providing a high-quality service where you’ll be a first point of contact for our Nursery and Support Centre Teams across the UK. Queries come in via our case management system(Freshdesk)/email and phone and you’ll respond within a required timeframe. Queries range from anywhere within the employee experience, all the way from onboarding to getting a great exit, and everything in between.

Key Responsibilities And Accountabilities 

People Helpdesk

• Produce offer letters, contracts of employment and contract changes, as required including absence/maternity/paternity letters and file accordingly.  
• Act as the first point of contact for 1st line people and culture related queries, providing quality and timely information to employees and managers via our case management system(Freshdesk)/email/telephone on relevant procedures and policies such as maternity, paternity, annual leave, sickness, absence management etc (this list is not exclusive).
• Deliver the employee exit and offboarding process.
• Ensure that all paper scanning is carried out in a timely manner and is stored correctly in accordance with GDPR legislation.
• Ensure that the organisations mandated on-boarding compliance requirements are fully adhered to.
• Ensure that full up to-date job descriptions for all roles are in place with a recorded regular annual review process.
• Complete monthly and as required, MI reporting stats on all key people and culture related activities in a timebound manner, sharing suggested best practice improvement ideas where necessary.
• Ensuring that you meet the statutory responsibilities with regard to safeguarding, health and safety, equality and diversity in the workplace and other relevant employment legislation.
• Participation and active involvement in ad-hoc people & culture related projects.

How You`ll Succeed - What Does Success Look Like?

• Maintain required service level agreed timescales for People administration.
• Successful onboarding and offboarding processes for new employees and those leaving us.
• Required knowledge to support stakeholders with people related interactions such as absence management.
• Compliant Single Central Records and GDPR regulations

What It Takes

Professional Knowledge, Skills, Experience, & Personal Attributes Required.

• Quantifiable administration experience preferably gained in a shared services environment. 
• Excellent IT skills in (e.g.) Microsoft Excel, Outlook, PowerPoint, Word and familiarity with using a HR/Payroll System (Dayforce, Oracle, etc) alongside a Case Management system (Freshdesk) and able to demonstrate knowledge and application to various work systems, equipment, business processes and documentation.
• Flexible, adaptable and willing to take on a variety of tasks to meet business need.
• Experience gained of safeguarding requirements in a nursery’s environment.
• Experience of the end-to-end recruiting, on-boarding and compliance process using online and digital social media options.
• Awareness of UK employment legislation.
• Have experience partnering in a high volume, customer focused environment and the ability to advise, guide and influence as needed.
• Is able to manage own time and workload, juggling conflicting priorities, working effectively under pressure in a fast-paced environment.
• Are passionate about treating people fairly and respectfully, in line with the desired organisational culture and its values.
• Good communication (written and oral) techniques used across various forums.
• Skilled in the production of high-quality reports and written materials.
• Have a customer service and support excellence mind-set with a strategic focus on exceptional building and maintaining of relationships. 

Why Partou?

Become a Partou team member and join a supportive, caring community where you can enjoy a fulfilling and rewarding career. With access to world-class childcare research, resources, and expertise, we help you develop skills, and empower you to create a positive impact on the development of the next generation, as they lead us into a better future.

Learn more about working at Partou: www.partou.co.uk/careers

Safer Recruitment: All applicants will undergo Enhanced DBS checks and thorough vetting. This role is exempt from the Rehabilitation of Offenders Act 1975.

Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.